FAQs

Payment Options

We accept Visa, Mastercard, American Express, and Discover for web site purchases through our primary processor, Stripe, which will appear on statements as MADE BY GIRL. Additionally, we accept payments through Paypal. Finally, we also offer and accept payment through AfterPay, which allows customers to purchase now and pay in monthly installments based on credit terms outlined by AfterPay.

Out of Stock

Original paintings are one-of-a-kind items and once sold are no longer available. While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. In this case, please e-mail us and we will notify you by e-mail the expected ship date.

A few of the items on the website always need to be special ordered because we don’t keep them in stock. In those cases, the lead time is indicated on the product information page.

Credit Card Security

Purchases made by credit card are processed on our secure server at https://www.madebygirl.com. Purchases made with PayPal are processed directly on PayPal’s web site. Purchases made with AfterPay are processed directly on AfterPay’s web site. Verify that your browser is using secured socket layer (ssl) with 128-bit encryption. Credit card or alternative payment information is not stored on MadeByGirl’s system or servers in accordance with PCI standards, PayPal terms and conditions of use, and/or AfterPay terms and conditions of use.

Returns & Refunds

Due to the nature of original art, we do not accept refunds or returns on any merchandise.

Damages/Defective Merchandise

If your shipment is received damaged or defective, please contact us immediately.

Sales Tax

We collect 8.25% New York sales tax on all orders shipped to addresses in New York. Residents in other states are responsible for complying with local state and use tax laws.

Wholesale Buying

For wholesale or volume buying of art, please contact us at support@madebygirl.com.

Collaborations

Jen is always interested in looking for product collaborations that interest her readers. If you are interested in having Jen work with you, please email support@madebygirl.com.

Copyrights

Unless otherwise stated, all products sold on this web site are copyrighted either by MadeByGirl/Jen Ramos or the respective artist. Duplication or copying such works for resale purposes is a violation of copyright laws, as governed by the World Intellectual Property Organization, Digital Millenium Copyright Act and federal and local law. MadeByGirl will prosecute violation of copyrights to the full extent available. Please respect the rights and efforts of artists and do not copy artistic works.